We are here to help with product questions, order updates, shipping, returns, and after-sales support.
Email: langjing@loncry.com
Response time: Usually within 24 hours and no later than 48 hours
Legal business name: 香港朗晶贸易有限公司
Operating address: 111 Tongzhou Street, Tai Kok Tsui, Kowloon, Hong Kong This address is for business correspondence only and is not a return address. Please contact us for the appropriate return address before sending any item.
Please include your order number, the email address used to place the order, a brief description of the issue, and clear photos for damaged, defective, or incorrect items.
Please contact us before sending a return so we can provide the appropriate return address and instructions. Returns sent without contacting us first may take longer to identify and process. This does not limit your applicable consumer rights.