Returns and Refunds

We want every LONCRY customer to shop with confidence. This policy applies to products purchased directly from our store, including crystal jewelry, cinnabar jewelry, red cord jewelry, and decorative items.

30-Day Returns

You may request a return within 30 calendar days of receiving your order.

For returns due to a change of mind or other personal reasons, items must be unused, unworn, undamaged, and returned with their original packaging and accessories.

Crystal and cinnabar bracelets adjusted only to your selected wrist size remain eligible for our 30-day return policy, provided they meet these conditions.

How to Request a Return

Before sending anything back, email langjing@loncry.com with:

• Your order number.
• The item you wish to return.
• Your reason for returning it.
• Clear photos, where relevant.

We will review your request and provide return instructions and the appropriate return address. Please wait for confirmation before shipping your return.

Returning an item without contacting us first may delay its identification and processing. Any return requirements remain subject to your rights under applicable law.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order upon arrival. If an item is damaged, defective, incorrect, or missing, contact us as soon as possible, preferably within 48 hours of delivery.

Include your order number and, where possible, photos of the item, packaging, and shipping label. Reporting promptly helps us investigate; the 48-hour period does not limit your rights under applicable law.

After reviewing the issue, we will arrange an appropriate resolution, which may include a replacement, reshipment, or refund.

If a return is required for a verified product defect or an error on our part, LONCRY will cover reasonable return shipping costs. Please contact us before arranging shipment so we can confirm the return method.

Natural Materials

Natural gemstones may vary in color, pattern, inclusions, and appearance. Variations consistent with the product description are natural characteristics and are not, by themselves, manufacturing defects.

This does not exclude claims involving transit damage, structural defects, an incorrect item, or a product that materially differs from its description. Eligible items may still be returned under our 30-day return policy.

Items Not Eligible for Change-of-Mind Returns

The following are not eligible for returns for personal reasons:

• Items that have been worn, used, stained, altered, or damaged after delivery.
• Items returned without their original packaging or included accessories.
• Engraved or personalized items, and products made to an individual design or special specification.

Adjusting a crystal or cinnabar bracelet only to your selected wrist size does not fall under the personalized-product exclusion above.

These exclusions do not affect your rights regarding defective, damaged, incorrect, or misdescribed goods under applicable law.

Return Shipping Costs

For returns requested for personal reasons, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable for change-of-mind returns, unless required by applicable law. We recommend using a tracked shipping service and keeping your shipping receipt.

Order Cancellation

Orders may be cancelled before shipment. To request cancellation, email langjing@loncry.com as soon as possible and include your order number.

Once an order has shipped, it cannot be cancelled. Eligible items may be returned after delivery under this policy.

Refund Processing

When a return is required, we will inspect the returned item and notify you whether your refund has been approved.

Approved refunds are issued to the original payment method within 3–10 business days after approval. Your bank or payment provider may require additional time for the refund to appear in your account.

Contact and Support

Email: langjing@loncry.com

We usually reply within 24 hours and no later than 48 hours.

Applicable Law and Consumer Rights

This policy is governed by the laws of the Hong Kong Special Administrative Region, subject to any mandatory consumer protections that apply to your purchase.

Nothing in this policy limits or excludes rights or remedies available to you under applicable law.