Last updated: October 14, 2026
Welcome to LONCRY! The terms “we”, “us”, and “our” refer to LONCRY. LONCRY operates this store and website, including all related information, content, features, tools, products, and services associated with your orders, to provide you, the Customer, with a curated shopping experience (the “Service”). Our store is powered by Shopify, which enables us to provide the Service to you.
These Terms of Service, together with any policies referenced herein (collectively, the “Terms”), set forth your rights and responsibilities when using the Service.
Please read these Terms carefully, as they contain important information regarding your legal rights, including disclaimers and limitations of liability.
By accessing, using, or interacting with the Service, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.
Nothing in these Terms limits rights or remedies that cannot be excluded under applicable law. If these Terms conflict with our Returns and Refunds Policy or Shipping Policy on the specific matters covered by those policies, the relevant policy prevails, subject to applicable law. Our Privacy Policy governs the collection, processing, and disclosure of personal information.
By agreeing to these Terms, you represent that you have reached the age of majority in your state or province of residence and that you permit any of your minor dependents to use the Service on devices owned, purchased, or controlled by you.
To use the Service, including browsing our online store or purchasing any products or services offered by us, you may be required to provide certain information, such as your email address, billing details, payment information, and shipping address. You represent and warrant that all information you provide to our store is true, current, complete, and accurate, and that you hold all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activities conducted under your account. You may not transfer, sell, assign, or authorize your account to any third party.
We make every effort to accurately display our products and services in our online store. However, product colors and appearances may vary slightly from the display on your screen due to differences in device types, screen settings, and configurations.
Screen differences and natural variations consistent with the product description may affect appearance. They do not exclude your rights concerning defective, damaged, incorrect, or materially misdescribed products. Products must meet any standards required by applicable law.
All product descriptions are subject to change without prior notice at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantity of any products offered to any individual, region, or jurisdiction on a case-by-case basis.
When you place an order, you submit an offer to purchase. Subject to applicable law, LONCRY may accept or decline an order. Your order is accepted once LONCRY receives and processes your full payment and confirms acceptance. Please review your order carefully before submission.
Orders may be cancelled before shipment in accordance with our Returns and Refunds Policy. To request cancellation, email langjing@loncry.com as soon as possible with your order number. Once shipped, an order cannot be cancelled; eligible items may be returned after delivery.
If we decline, modify, or cancel an order, we will attempt to notify you using the contact information provided at checkout. Changes to an accepted order that affect the products or the amount payable require your agreement. If we cancel a paid order, we will refund the amount paid for the cancelled items and any associated shipping charges, subject to applicable law.
Returns and any available exchanges are handled in accordance with our Returns and Refunds Policy, without limiting mandatory rights under applicable law.
You represent and warrant that your purchases are for personal or household use only and not for commercial resale, distribution, or export purposes.
All prices, discounts, and promotions are subject to change without prior notice. Product prices are valid at the time of order placement and will be listed in your order confirmation email. Unless otherwise explicitly stated, displayed prices do not include taxes, shipping fees, handling charges, tariffs, or import duties.
Prices displayed in our online store may differ from prices in physical stores, third-party online platforms, or other retail channels. We may offer promotions from time to time that affect pricing and are governed by additional promotional terms. In the event of a conflict between promotional terms and these Terms, the promotional terms prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all transactions made at our store. You must promptly update your account details, including your email address, credit card numbers, and expiration dates, to enable us to complete your transactions and contact you when necessary.
You represent and warrant that:
Shipping destinations, charges, processing times, and delivery estimates are set out in our Shipping Policy.
Delivery dates are estimates and cannot be guaranteed. If delivery is delayed or a parcel appears lost, contact langjing@loncry.com with your order number so we can help investigate.
We are not responsible for delays beyond our reasonable control, except to the extent applicable law requires otherwise. Ownership and risk of loss transfer in accordance with applicable law.
Nothing in this section removes our obligations or your remedies concerning non-delivery, damaged goods, or other matters protected by applicable law.
The Service, including without limitation all trademarks, brand names, text, visual displays, images, graphics, product reviews, videos, audio content, and their selection, arrangement, and design, is owned by LONCRY, its affiliates, or licensed partners and is protected by U.S. and international patent, copyright, and other intellectual property laws.
These Terms grant you the right to use the Service solely for personal, non-commercial purposes. You may not copy, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any materials from the Service without our prior written consent.
Nothing in these Terms grants any patent, trademark, copyright, or other intellectual property license or rights in LONCRY, Shopify, or any third-party assets, except as expressly stated. Unauthorized use of the Service may violate federal, state, and international intellectual property laws. LONCRY reserves all rights not expressly granted under these Terms.
The name, logo, product and service names, designs, and slogans of LONCRY are trademarks of LONCRY or its affiliates and licensors. The Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify Inc. All other third-party names, logos, and product and service marks displayed on the Service are trademarks of their respective owners.
The Service may grant you access to third-party tools that we do not monitor, control, or intervene in any manner.
You acknowledge and agree that we provide access to such third-party tools on an “as is” and “as available” basis without any warranties, representations, conditions, or endorsements of any kind. We have no liability arising from or related to your use of optional third-party tools.
Your use of any optional third-party tools available through our website is entirely at your own risk and discretion. You are responsible for reviewing and agreeing to the terms of service provided by the relevant third-party providers.
We may launch new features, tools, and resources through the Service in the future. All new functionalities will form part of the Service and be subject to these Terms.
The Service may contain materials and hyperlinks to third-party websites or platforms, including embedded third-party functionalities. We do not review or evaluate the accuracy, content, or reliability of any third-party websites you access. You acknowledge that accessing external third-party sites is at your own risk.
We are not liable for damages or losses arising from your access to, purchase from, or use of any third-party websites, products, services, or resources. Please carefully review all third-party terms and policies before conducting any transactions.
All complaints, claims, concerns, or inquiries regarding third-party products and services must be submitted directly to the relevant third party.
LONCRY is powered by Shopify, which enables us to provide the Service to you. However, all purchases and transactions conducted on our store are directly between you and LONCRY.
By using the Service, you acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and LONCRY, including any injuries, damages, or losses arising from product or service purchases. You hereby expressly release Shopify and its affiliates from any claims, damages, or liabilities arising out of or related to your transactions with LONCRY.
Personal information collected through the Service is handled in accordance with our Privacy Policy. Certain processing may also be governed by the Shopify Consumer Privacy Policy.
Your use of the Service acknowledges that you have read our Privacy Policy; it does not replace any separate consent required by applicable law.
As the Service is hosted by Shopify, Shopify may process information relating to your access to and use of the Service to operate and improve its platform. Information submitted through the Service may be transmitted to Shopify and other providers outside your country.
Please review our Privacy Policy for details about processing by us, Shopify, and our partners.
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, comments, proposals, plans, or other content (collectively, “Feedback”) to us, you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, copy, modify, publish, distribute, and display such Feedback for any purpose, including commercial use.
This license allows us to operate, evaluate, enhance, improve, and promote the Service while performing our contractual obligations and exercising our rights under these Terms.
You represent and warrant that:
We are under no obligation to keep your Feedback confidential, provide compensation for Feedback, or respond to your submissions.
We may, but are not obligated to, monitor, edit, or remove any content that we determine, in our sole discretion, is unlawful, offensive, threatening, defamatory, pornographic, obscene, objectionable, or violates any third-party intellectual property rights or these Terms.
You agree that your Feedback will not infringe any third-party rights, including copyright, trademark, privacy, personality, or proprietary rights. You further agree that your Feedback will not contain defamatory, unlawful, abusive, or obscene content, or any computer viruses or malware that may disrupt the operation of the Service or related websites.
You may not use false email addresses, impersonate others, or mislead us or third parties regarding the source of any Feedback. You are solely responsible for all Feedback you submit and its accuracy. We assume no liability for Feedback posted by you or any third party.
Information on the Service may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, offers, shipping charges, delivery estimates, or availability. We may correct these errors and update information.
If an error affects an order you have already placed, we will contact you about any necessary correction or cancellation, as required by applicable law. Changes to an accepted order that affect the products or amount payable require your agreement.
If we cancel a paid order, we will refund the amount paid for the cancelled items and any associated shipping charges, subject to applicable law.
You may only access and use the Service for lawful purposes. You must not directly or indirectly use or access the Service to:
Furthermore, you agree not to:
We reserve the right to suspend, disable, or terminate your account without prior notice if you violate any provision of these Terms.
14.1 This section applies if you deploy, enable, or permit any agent to access or interact with the Service. An “Agent” refers to any software, program, or service that performs autonomous or semi-autonomous actions on behalf of any individual or entity without direct manual supervision.
14.2 No Agent may access or interact with the Service unless it fully discloses its identity and complies strictly with Section 14.4. We may prohibit Agent access to the Service at our sole discretion.
14.3 We reserve the right to implement technical measures to restrict or block Agent access and interaction with the Service.
14.4 All Agents must:
We may terminate these Terms or suspend or terminate your access to the Service, or any part of it, at any time without prior notice at our sole discretion. You remain liable for all outstanding fees and charges accrued up to and including the termination date.
Upon termination, the following provisions remain in full force: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and all other clauses intended to survive termination.
All information provided through the Service is for general reference only. We do not warrant the accuracy, completeness, or usability of such information. Your reliance on Service content is entirely at your own risk. We are not liable for losses or damages arising from reliance on Service materials.
Unless otherwise expressly stated by LONCRY, the Service and all products are provided on an “as is” and “as available” basis without any representations, warranties, or conditions of any kind, whether express or implied, including without limitation implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.
We do not warrant that the Service will operate uninterrupted, timely, securely, or error-free. Certain jurisdictions do not permit the exclusion of implied warranties, so this disclaimer may not fully apply to you.
Nothing in this section excludes any statutory guarantee, warranty, condition, or remedy that cannot be excluded under applicable law, including rights concerning product conformity, quality, safety, or fitness for purpose where applicable.
To the fullest extent permitted by applicable law, LONCRY, its partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, and Shopify and its affiliates are not liable for any injuries, losses, claims, or any direct, indirect, incidental, punitive, special, or consequential damages, including without limitation lost profits, lost revenue, lost savings, data loss, replacement costs, or similar damages, arising out of or related to your use of the Service or any products obtained through the Service.
This applies whether the claim is based on contract, tort, including negligence, strict liability, or other legal theories, even if we have been advised of the possibility of such damages. This limitation applies to errors, omissions, or losses arising from Service content, product usage, or Service interactions.
Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability to the extent it cannot lawfully be excluded or limited. Mandatory consumer rights and remedies remain unaffected.
You agree to indemnify, defend, and hold harmless LONCRY, Shopify, our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, damages, liabilities, losses, and reasonable attorney fees arising from:
We will notify you of any indemnifiable claims in a timely manner, but your indemnification obligations are not discharged due to delayed notification unless you suffer substantial prejudice.
We may assume exclusive control over the defense and settlement of any claim at your cost and select legal counsel. We will not settle a claim requiring non-monetary obligations without your consent, which you may not unreasonably withhold. You must fully cooperate with claim defense procedures and provide required documentation.
This section applies only to the extent permitted by applicable law and does not require you to indemnify any party for its own negligence, unlawful conduct, or breach of these Terms.
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the provision will be enforced to the maximum extent permitted by law, and the unenforceable portion will be deemed severed from these Terms.
Such determination does not affect the validity and enforceability of the remaining provisions.
No failure or delay by us to exercise or enforce any right or provision of these Terms constitutes a waiver of that right or provision.
These Terms, together with all policies and operating rules posted on our website, constitute the entire agreement between you and us governing your use of the Service. They supersede all prior oral or written agreements, communications, and proposals, including previous versions of these Terms.
No ambiguity in these Terms will be construed against the drafting party.
You may not assign, transfer, or delegate these Terms or any of your rights or obligations under them without our prior written consent. Any purported unauthorized assignment is void.
We may assign or transfer these Terms and our rights and obligations at any time without notice or consent from you.
These Terms and any separate agreements under which we provide the Service are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles, subject to mandatory protections applicable to your purchase.
Subject to any mandatory rights or remedies available under applicable law, the courts of the Hong Kong Special Administrative Region have exclusive jurisdiction over disputes arising from these Terms. This does not restrict any right you may have under mandatory law to bring proceedings in another competent court.
Nothing in these Terms limits or excludes your mandatory consumer protection rights.
Headings used in these Terms are for convenience only and do not limit or affect the interpretation of any provisions.
You may review the most current version of these Terms at any time on this page.
We reserve the right to update, modify, or replace any portion of these Terms by posting updates on our website. You are responsible for regularly reviewing our website for changes.
We will notify you of material changes in accordance with applicable law, and such changes will take effect on the specified effective date. Your continued access to or use of the Service following the posting of updates constitutes acceptance of the revised Terms.
For questions about these Terms, contact us:
Brand
LONCRY
Legal business name
香港朗晶贸易有限公司
Customer service email
langjing@loncry.com
Response time
We usually reply within 24 hours and no later than 48 hours.
Operating and correspondence address
111 Tongzhou Street, Tai Kok Tsui
Kowloon, Hong Kong
This is a business correspondence address, not a return address. Before returning an item, email us for confirmation, instructions, and the appropriate return address.