CUSTOMER CARE

Contact Us

We are here to help with product questions, order updates, shipping, returns, and after-sales support.

Get in Touch

Email
langjing@loncry.com

Response time
We usually reply within 24 hours and no later than 48 hours.

Company and Contact Information

Brand
LONCRY

Legal business name
香港朗晶贸易有限公司

Operating and correspondence address
111 Tongzhou Street, Tai Kok Tsui
Kowloon, Hong Kong

When Contacting Us About an Order

Please include:

• Your order number.
• The email address used to place the order.
• A brief description of your question or issue.
• Clear photos of the item and packaging, where relevant to a damaged, defective, or incorrect item.

Returns

Please email langjing@loncry.com before returning an item. We will review your request and provide confirmation, return instructions, and the appropriate return address.

The Hong Kong company address above is for business correspondence and is not the return address. Please wait for our confirmation before sending any items back.

Returns sent without contacting us first may take longer to identify and process. If the carrier requires a return contact telephone number, we will provide it with the return instructions.

Please refer to our Returns and Refunds Policy for eligibility, return conditions, and refund details.